BW IN-DEPTH ON-DEMAND QUARTERLY BANKING REPORT

2020 1st Quarter Banking Report

I n the business lexicon, “high-tech, low-touch” refers to the process that involves high levels of automation accompanied by low-level or no personal interaction. In the context of the ongoing health crisis, this business model takes on a literal meaning as economies contend with the behavioral changes arising from the coronavirus disease 2019 (COVID-19) pandemic.
BDO Unibank, Inc., the largest lender in the country in terms of assets described “new normal” for the financial the sector as where stringent precautionary measures will be
observed in offices and branch premises; digital banking transactions through online channels are increased; enhanced procedures on fraud prevention, cybersecurity, and data
privacy; and behavioral shifts and working practices.

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